Massage Process

Information For First-Time Clients

Thank you for choosing BACK IN MOTION Therapeutic Massage. We have made this page for those who are interested in receiving therapeutic massage, but are unclear as to the process. 

For information regarding rules and regulations of the profession, as well as information about client’s rights, visit the College of Massage Therapists’ website at: 

To find registered massage therapists in another city, you can go to the Registered Massage Therapists Association of Ontario website at:

We recommend that first-time clients (even if you have received Massage Therapy at another location previously) book in for at least 45 minutes a first time visit. This insures that after discussing desired outcomes with your therapist, you will still receive (at least) a full half-hour of hands-on massage.

Any form of assessment (talking to the therapist, range of motion testing, etc.) is included in the treatment time you are paying for. In genereal, assessment prior to the first treatment will take the longest (5-10 minutes). From then on, the therapist will simply need to be updated on your progress and informed of any new issues you may be experiencing.


Relax, enjoy and rejuvenate...

Make massage a part of your well-being routine

First Visit


Please arrive no sooner than 5 minutes before your appointment time as we try to avoid traffic in our waiting area. Please come alone, and if assistance is needed notify our staff. Any chaperones that need to enter our wait area will be asked to leave us their name & number for contact tracing if ever needed.

A health history form will have been sent to you via email at the time of booking. Please fill this out online prior to your appointment. ALL clients must fill out a health history form, as well as update the information in the case of an address/phone number/health status change. If you were with us before 2017 you have a paper file at the clinic. Please inform your therapist of these changes and we will update your file for you when you arrive- it is the client's responsibility to keep their info current in case we ever need to reach you in a hurry.

We do not need to see a doctor’s note if you have been prescribed massage therapy, however your insurance company may want to see one, so make a copy and send it in with your receipts (see below).Hand sanitizing and masks are mandatory to access the wait area. 

Hand sanitizer is present at our entrance, and you may bring a mask (cloth or disposable) from home if you have one. If not, please wait for your RMT to greet you before entering the wait area. 

Covid-19 symptoms are listed in confirmation and reminder emails leading up to your appointment. Please be honest in your self-assessment, and notify us if you need to cancel. All clients will again be verbally screened before each and every massage by your RMT in the wait area. We know that it is repetitive and gets old quick, however this is mandatory. Please listen carefully and be mindful of your health leading up to your massage to ensure you are answering the questions confidently.

Keep in mind that our RMTs are self-screening daily, and may need to cancel on short notice if one of us becomes ill. It is advised to check your emails (incl junk mail!) shortly before coming to your appointment just to be sure.

Masks must be kept on until you leave the wait area following your session. Your RMT will be masked as well.


After screening negative for Covid-19, your therapist will show you into the treatment room. Here you will discuss where you are feeling your aches/pains and discuss any factors you believe may be contributing to the pain.

If necessary, range of motion testing, or other tests involving moving the limbs or palpating different muscles will be performed. These tests help us, as therapists, narrow down the possibilities of what may be the causing your pain and discomfort. This ensures that the treatment performed will be most effective. It will be tailored to you and your body, to ensure that the massage is most beneficial.

The therapist will explain how to get on the table, how to dress, and what their plan is for your treatment. They will ask if you have any questions/comments/concerns- please don’t be shy! Ask anything! You will achieve better results if you are well-informed and have had all your questions answered, as oppose to being nervous, and therefore tense, on the table.

Anyone deemed incapable of thoroughly understanding the treatment plan provided by the therapist can NOT give consent for the treatments. In these cases, a substitute decision-maker is required to be present and provide consent to the therapist, on behalf of the client. If desired, the substitute decision-maker may remain in the room during treatment. They must be masked and provide us their contact info for tracing if ever needed.

After you consent to the suggestions for your first treatment, the therapist will step out of the room and wash their hands while you get on the table. When the therapist knocks on the door, if you are ready, they will re-enter and start the treatment. Consent can always be revoked. Treatment plans may change as well as the massage progresses and your therapist begins finding problem areas. At this time, your consent may be needed for a different area to be worked on.

Most times, the therapist will feel tightness/knots/adhesion in the area being treated and they will ask you how it feels when applying pressure in that spot. If you are feeling discomfort that the therapist is not picking up on, let us know. Everyone is different!


When your treatment time has come to an end, the therapist will exit the room while you get up and dressed. Please crack the door when ready and we will return to the room to discuss how you're feeling and any rebooking that would be beneficial for you. See  here for payment options.

If you do not have extended health care benefits, keep your receipt in a safe place to use as a medical expense for income tax! If you do have benefits for Massage Therapy, we suggest you mail in your first receipt right away, to ensure there are no problems that may arise involving your insurance company. It is better to find out early on if there are concerns regarding your coverage, than to pay for multiple massages upfront, only to find that you may not be reimbursed as you thought. Every plan is different- familiarize yourself with your company's parameters.

Post-treatment home care may be suggested, ranging from heat applied to the area worked on, to stretches or incorporating a new strengthening exercise into your workouts. It is up to you to decide if you will take your therapists advice, however we do find that those who take on an active role in their own health care do extremely well in achieving their desired outcomes. We have great handouts with step-by-step instructions that will help ensure you are isolating the correct muscles while stretching at home.

You can re-book for your next massage while at the clinic, or call/email us to check for availability at a later date. Online booking is available here for existing clients. You must call or email to book your first session.