Massage Process

Information For First-Time Clients

Thank you for choosing BACK IN MOTION Therapeutic Massage. We have made this page for those who are interested in receiving therapeutic massage, but are unclear as to the process. 

For information regarding rules and regulations of the profession, as well as information about client’s rights, visit the College of Massage Therapists’ website at: 

To find registered massage therapists in another city, you can go to the Registered Massage Therapists Association of Ontario website at:

We recommend that first-time clients (even if you have received Massage Therapy at another location previously) book in for at least 45 minutes a first time visit. This insures that after discussing desired outcomes with your therapist, you will still receive (at least) a full half-hour of hands-on massage.

Any form of assessment (talking to the therapist, range of motion testing, etc.) is included in the treatment time you are paying for. In genereal, assessment prior to the first treatment will take the longest (5-10 minutes). From then on, the therapist will simply need to be updated on your progress and informed of any new issues you may be experiencing.


Relax, enjoy and rejuvenate...

Make massage a part of your well-being routine

First Visit


Please, if possible, arrive 5-10 minutes prior to your appointment time to fill out our health history form. ALL clients must fill out a health history form, as well as update the information in the case of an address/phone number/etc. change. Please inform your therapist of these changes and we will update your file for you.

We do not need to see a doctor’s note if you have been prescribed massage therapy, however your insurance company may want to see one, so make a copy and send it in with your receipts (see below)


After completing our form, your therapist will make you a file and show you into the treatment room. Here you will discuss where you are feeling your aches/pains and discuss any factors you believe may be contributing to the pain.

If necessary, range of motion testing, or other tests involving moving the limbs or palpating different muscles will be performed. These tests help us, as therapists, narrow down the possibilities of what may be the causing your pain and discomfort. This ensures that the treatment performed will be most effective. It will be tailored to you and your body, to ensure that the massage is most beneficial.

The therapist will explain how to get on the table, how to dress, and what their plan is for your treatment. They will ask if you have any questions/comments/concerns- please don’t be shy! Ask anything! You will achieve better results if you are well-informed and have had all your questions answered, as oppose to being nervous, and therefore tense, on the table.

Anyone under the age of fourteen, or anyone deemed incapable of thoroughly understanding the treatment plan provided by the therapist can NOT give consent for the treatments. In these cases, a substitute decision-maker is required to be present and provide consent to the therapist, on behalf of the client. If desired, the substitute decision-maker may remain in the room during treatment.

After consent is received for your first treatment, the therapist will step out of the room and wash their hands while you get on the table. When the therapist knocks on the door, if you are ready, they will re-enter and start the treatment.

Most times, the therapist will feel tightness/knots/adhesion in the area being treated and they will ask you how it feels when applying pressure in that spot. If you are feeling discomfort that the therapist is not picking up on, let us know.


When your treatment time has come to an end, the therapist will exit the room while you get up and dressed. Payment will be taken and a receipt for insurance claims will be issued to you.

Keep your receipt in a safe place to use as a medical expense for income tax! If  you have benefits for massage therapy, you may want to mail in your first receipt right away, to ensure there are no problems that may arise involving your insurance company. It is better to find out early on if there are concerns regarding your coverage, than to pay for multiple massages upfront, only to find that you may not be reimbursed as you thought.

Post-treatment home care may be suggested, ranging from heat applied to the area worked on, to stretches or incorporating a new strengthening exercise into your workouts. It is up to you to decide if you will take your therapists advice, however we do find that those who take on an active role in their own health care do extremely well in achieving their desired outcomes. We have great handouts with step-by-step instructions that will help ensure you are isolating the correct muscles while stretching at home.

You can re-book for your next massage while you are paying for the first one. You may also call or email us to check for availability at a later date.